Hi everyone! Hope you’re all well rested and recovered from the Institute.
We’ve been able to put together a tentative schedule for the support tickets. Nothing here is set in stone and I’m sure it will change over the next year. We’ll be contacting you as your projects come up in the pipeline, but please don’t hesitate to email me if you want to discuss something before then.
1 | July – August
Natalie Underberg-Goode (part 1)
Hannah Scates Kettler (part 1)
Jacob Caton & Eric Cave (part 1)
2 | September – October
Magda El Zarki
3 | November – December
Natalie Underberg-Goode (part 2)
Hannah Scates Kettler (part 2)
4 | January – February
Jacob Caton & Eric Cave (part 2)
5 | March – April
6 | May – June
As we go through the tickets, I’ll be posting write-ups in the forums so you all have access to knowledge gained. Block 1 is focused on environmental scans of technology and methodology, which should help to get some basic information up. Moving into the school year, Unity and metadata/paradata management are recurring themes, and hopefully we should have some solid information on both topics as the year goes on.