CESD Support Schedule

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    Profile photo of Phil Bascom Phil Bascom 

    Hi everyone! Hope you’re all well rested and recovered from the Institute.

    We’ve been able to put together a tentative schedule for the support tickets. Nothing here is set in stone and I’m sure it will change over the next year. We’ll be contacting you as your projects come up in the pipeline, but please don’t hesitate to email me if you want to discuss something before then.


    1 | July – August

    Ed Johnston

    Daisy-O’lice Williams

    Natalie Underberg-Goode (part 1)

    Hannah Scates Kettler (part 1)

    Jacob Caton & Eric Cave (part 1)


    2 | September – October

    Elaine Sullivan

    Gurpreet Singh

    Magda El Zarki

    Thomas Tucker


    3 | November – December

    Lynn Ramey

    Glenn Gunnhouse

    Natalie Underberg-Goode (part 2)

    Hannah Scates Kettler (part 2)


    4 | January – February

    Piotr KuroczyƄski

    Heather Richards-Rissetto

    Jacob Caton & Eric Cave (part 2)


    5 | March – April

    Kirk Quinsland

    David Neville

    David Cline


    6 | May – June

    Costas Papadopoulos

    Miriam Clinton



    Lauren Massari

    Lynn Cunningham


    As we go through the tickets, I’ll be posting write-ups in the forums so you all have access to knowledge gained. Block 1 is focused on environmental scans of technology and methodology, which should help to get some basic information up. Moving into the school year, Unity and metadata/paradata management are recurring themes, and hopefully we should have some solid information on both topics as the year goes on.


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